العربية

Last updated: 23 October 2026

This page explains what applies if you change your mind, if something is wrong with your bracelet, and how refunds work.

Changed your mind: 7-day return

You can return your bracelet within 7 days of delivery if you simply do not like it. The following conditions apply:

  • The bracelet is unworn and undamaged.
  • It comes back complete in its original packaging, with all tags and seals intact.
  • You tell us before you send it: write to hello@flexxera.ae with your order number. We reply with the return address.
  • You arrange and pay for the return delivery. Please use a tracked service; the bracelet is your responsibility until it reaches us.

When the bracelet arrives, we check it. If the conditions are met, we refund the full purchase price including VAT. Original delivery was free, so there is nothing else to refund. If the bracelet has been worn, damaged or is incomplete, we send it back to you and do not refund it.

Defects and mistakes on our part

We send you a replacement free of charge or refund the purchase price if your bracelet:

  • has a manufacturing defect, for example a faulty clasp or a stone that comes loose during normal wear;
  • does not match the product description;
  • is incomplete or not the product you ordered;
  • arrives damaged.

You choose whether you want a replacement or a refund. In these cases we bear all costs, including the return delivery. Damage caused by improper use, for example by force, chemicals or wear during sport, is not a defect.

How to report a defect

  • Send us an email to hello@flexxera.ae with your order number.
  • Attach one or more photos that show the defect, and for damage in transit also the packaging.
  • Please report the defect as soon as possible, at the latest within 30 days of noticing it.

We confirm receipt by email and reply within two business days. If we need the bracelet back, we tell you how to send it; we bear the costs.

Refunds

We refund the amount to the payment method used for the order, including VAT. We start the refund within five business days of our confirmation. How quickly the amount appears on the statement depends on the bank, usually within 5 to 10 business days. Refunds are free of charge.

Your statutory rights

This policy does not limit your rights under the consumer protection law of the United Arab Emirates, in particular Federal Law No. 15 of 2020 on Consumer Protection, its Executive Regulation and Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means. Where the law gives you more rights, the law applies.

Language versions

This page is available in English and Arabic. If the versions differ, the Arabic version prevails.